Frequently Asked Questions
A confirmation voucher will be sent to you by email with your meeting time and other important information related to your transportation.
You will be fully refunded your 25% deposit.
You may inform one of the J.T.B. dispatchers at the Pier that you are doing an excursion with Jamaica Cruise Adventures and they will contact your driver at the holding area to start your tour. Please have your confirmation voucher with you and present it to your tour operator.
We presently accept only Visa and Master card. We never see your credit card information when you book online and the information entered is not stored or kept by us in any way.
All tours for Cruise Ship passengers begin when you are picked up. It is important that you arrive at the meeting point A.S.A.P. as this will allow you to have more time for your excursion. The pick up times for guest’s staying at resorts will be on your excursion voucher. If for any reason you would like a different pick up time, please have this stated in the section that says comments on the reservation form.
No. All reservations for excursions must be made 48 hours in advance. A 25% deposit must be made to confirm your excursion at which point you will be sent a confirmation voucher be email.
No. Lunch is not included in our excursions.
Our passengers are transported by a fully air-conditioned J.T.B.(Jamaica Tourist Board) approved Car, Van or Bus depending on the size of the group, all our drivers/tour guides are also approved by the J.T.B.
Yes. Please contact us to make special arrangements for large groups who would like to travel together. We have 22 seater buses and coaches that seat up to 56 passengers.
We are a small company with less overhead and work directly with the tour operators.
A 25% deposit is required to reserve your space on an excursion and the balance is required at the time of your excursions, which should be paid directly to your driver/ tour guide.
Karandas Tours Ltd. will honour cancellations given for excursions three(3) days prior to your reservation. These must be submitted in writing by replying to the e-mail confirmation sent to the purchaser(s) e-mail address. Any cancellations caused by “illness” at the time of Excursion will require a medical certificate from your Ship’s Doctor and can be presented at the time of excursion by the group member(s) or faxed to our office in which case you will not be charged full excursion charges.
Deposits are kept on credit up to one year and may be used for a future reservation.
Deposits are refundable under the following conditions:
- Cruise Ship cannot come into the Ports of Ocho Rios, Falmouth or Montego Bay due to inclement weather
- The operator cancels the Excursion or if the Excursion cannot take place due to inclement weather.
Deposits on our chauffeur services/full time driver packages are non-refundable for cancellations less than 48 hours before arrival.
No, it is best to reserve your excursion before you arrive, this way we can guarantee your space on the excursion as well as make all the necessary arrangements with the tour suppliers before you arrive.
No, in most cases the driver will need the cash during your excursion to pay your entrance fees at the attractions, so it’s best to bring the balance in cash.